Help Center

Create your LocallyTrip account and complete your profile. Access Vibes Forum through the main menu. You can browse categories, search topics, post questions, share travel tips, and engage with the community. Build reputation points through helpful contributions.

Enter your promo code in the "Promo Code" field during checkout before completing payment. The discount will be automatically applied to your total. Promo codes cannot be applied after booking is completed.

We accept Visa, Mastercard, PayPal, and major Indonesian payment methods (BCA, Mandiri, BNI, DANA, OVO, GoPay). All transactions are secured with SSL encryption and PCI DSS compliance for your financial protection.

To become a host: 1) Complete our application with your background and expertise, 2) Submit identity verification documents, 3) Create your first experience listing with photos and detailed description, 4) Pass our quality review, 5) Start receiving bookings!

To book: 1) Select your desired experience and date, 2) Choose participant count and any add-ons, 3) Provide your contact details, 4) Complete payment securely, 5) Receive confirmation with host contact information. You can book up to 24 hours in advance.

LocallyTrip is a travel platform that connects travelers with local hosts and guides for authentic, personalized experiences. Our platform offers curated tours, photography sessions, local insights, and travel planning services across Indonesia and beyond.

Yes! We use bank-level security with 256-bit SSL encryption. Payment details are processed through certified payment gateways (Stripe, PayPal) and never stored on our servers. We are PCI DSS compliant and regularly security audited.

We offer four host categories: Local Tour Guide (cultural and sightseeing tours), Photographer (professional photo services), Combo (tours + photography), and Trip Planner (custom itinerary design). Choose the category that matches your expertise.

Absolutely! Most hosts are flexible and can customize experiences based on your interests, fitness level, dietary restrictions, or special requests. Contact the host directly after booking or mention your preferences during the booking process.

LocallyTrip works in simple steps: 1) Browse experiences by location or category, 2) Choose your preferred host and package, 3) Book and pay securely through our platform, 4) Meet your host and enjoy your authentic local experience, 5) Leave a review to help other travelers.

Browse upcoming travel meetups by destination, create your own meetup event, or join existing groups. Specify your travel dates, interests, and group preferences. Connect with like-minded travelers, share costs, and enhance your travel experiences through community.

Common issues: code expired, minimum purchase requirement not met, code already used (single-use), experience category excluded, or typos in code entry. Check code terms and conditions or contact support for assistance.

Host earnings vary by experience type, location, and season. Local guides earn $30-80/day, photographers $40-120/session, combo hosts $60-150/day, and trip planners $25-75/itinerary. You keep 85% of booking fees after our 15% service charge.

We offer four main types of experiences: Local Tour Guide (guided tours with cultural insights), Photographer (professional photo sessions), Combo (guided tours + photography), and Trip Planner (custom itinerary design). Each experience is crafted by verified local hosts.

Refund policies vary by host and timing: Full refund (24+ hours before), 50% refund (12-24 hours before), No refund (less than 12 hours). Host cancellations always receive full refunds. Processing takes 3-5 business days.

For technical support: check our Help Center first, try clearing browser cache/cookies, ensure stable internet connection, or try a different browser. Contact support through live chat, email ([email protected]), or WhatsApp (+62 812 3456 7890) for immediate assistance.

Yes! Create your traveler profile to access Vibes Forum (travel discussions, tips, Q&A) and Vibes Meetups (group travel opportunities). Connect with fellow travelers, share experiences, and find travel companions for your adventures.

Reputation points are earned through community engagement: posting helpful content (+5), receiving likes on posts (+2), providing best answers (+10), and consistent participation (+1 daily). Higher reputation unlocks special privileges and recognition badges.

Most promo codes cannot be combined unless specifically stated. The system will apply the highest available discount. Some special promotional codes (like first-time user + category discounts) can be stacked - this will be clearly indicated.

Your payment method is charged immediately upon booking confirmation. For experiences booked more than 7 days in advance, we offer split payments: 50% at booking, 50% closer to your experience date (for bookings over $100).

Each experience listing includes a "What to Bring" section. Generally: comfortable walking shoes, sun protection, camera, water bottle, and any personal medications. For photography sessions, bring preferred outfits. Hosts provide specialized equipment.

Yes! Click "Create Meetup" in Vibes section, specify destination, dates, group size limits, activities planned, and budget range. Set it as public (open to all) or private (invitation only). Manage member requests through your meetup dashboard.

We offer: Welcome codes (first-time users), Category codes (specific experience types), Seasonal codes (holidays, special events), Loyalty codes (returning customers), and Referral codes (invite friends). Follow our social media for latest codes.

Payments are released 24 hours after experience completion. Funds are transferred to your registered bank account or PayPal within 3-5 business days. You can track all earnings through your host dashboard and download payment reports.

Hosts monitor weather conditions and will contact you if changes are needed. Indoor alternatives are usually available, or you can reschedule without penalty up to 12 hours before your experience. Full refunds apply for severe weather cancellations.

Yes! All our hosts are verified through identity checks and background verification. We provide secure payment processing, 24/7 customer support, and comprehensive insurance coverage. Our review system ensures transparency and quality control.

Use the "Report" button on any post, comment, or message that violates community guidelines. Our moderation team reviews reports within 24 hours. Serious violations may result in content removal and account restrictions. Help us maintain a positive community environment.

Yes, all promo codes have expiration dates and usage limits. Check the code terms for specific validity periods. Expired codes cannot be reactivated. Subscribe to our newsletter or follow social media for new promotional offers.

Common reasons: insufficient funds, expired card, incorrect billing information, international transaction restrictions, or bank security holds. Try a different payment method or contact your bank to authorize international transactions.

We provide: host training materials, photography tips, listing optimization guidance, 24/7 customer support, dispute resolution assistance, promotional opportunities, and access to host community forums for peer support and networking.

After booking, you receive host contact information including WhatsApp, phone, or preferred communication app. You can discuss meeting points, special requests, or ask questions directly. Our platform also provides in-app messaging.

We primarily focus on Indonesia (Bali, Jakarta, Yogyakarta, Borobudur) with expanding coverage to Southeast Asia. Our hosts provide experiences in major tourist destinations as well as hidden gems known only to locals.

PayPal payments redirect you to secure PayPal checkout. You can pay with your PayPal balance, linked bank account, or cards saved in PayPal. PayPal provides additional buyer protection and easier refund processing for international transactions.

Our host guidelines provide strategies for managing challenging situations. You can contact our support team immediately for assistance. We investigate all reported issues and may remove problematic guests from the platform to protect our host community.